Shipping policy

Where we ship
We ship to addresses in the United States. We don't ship outside the US.

What shipping costs

• Ground shipping is free on every US order, with no minimum.
• Faster shipping is available at checkout for an extra charge. You'll see the options and prices for your address before you pay.

When your order ships
We pack and ship orders within 1–3 business days. Orders placed on a weekend or a US holiday start processing on the next business day. We'll email you when your order ships. If your order will ship late, we'll email you, and you can cancel for a full refund.

Delivery
Delivery times depend on your address and the shipping option you choose, and aren't guaranteed. Expect longer delivery times from late November through December.

Fur products and California
California law doesn't allow the sale of new fur products, so we can't ship items with real fur to California addresses. Products with real fur say so on their product page. The Camille Short and Camille Long coats are also available without fur.

Sales tax
Where sales tax applies, it's calculated at checkout.

Damaged, missing or lost packages
If your order arrives damaged, something is missing, or tracking stops moving, email info@monelusa.com as soon as you can. Include your order number and photos of any damage, and we'll help sort it out.

Check your address
Please check your shipping address at checkout. If you spot a mistake, email us right away. Once an order has shipped, we may not be able to change it.

Questions
Email info@monelusa.com.