Monel USA FAQ: shipping, returns, sizing and care
Questions about shipping
How much is shipping?
We offer free ground shipping on every US order, with no minimum. Faster shipping is available at checkout for an extra charge, and you'll see the options and prices for your address before you pay.
Where do you ship?
We ship to addresses in the United States. We don't ship outside the US, and we can't ship items with real fur to California addresses.
When will my order ship?
We pack and ship orders within 1–3 business days. Orders placed on a weekend or a US holiday start processing on the next business day, and we'll email you when your order ships. Delivery times depend on your address and the shipping option you choose, and aren't guaranteed. Expect longer delivery times from late November through December. See our shipping policy.
Questions about returns
What's your return policy?
You can return unworn, unwashed items with all tags attached within 30 days of delivery. Items bought at a marked-down price can't be returned. To start a return, email info@monelusa.com with your order number and the items you'd like to return, and we'll reply with approval and instructions. We can't accept returns sent without approval. See our return policy for the details.
Who pays for return shipping?
Return shipping is at your own cost, and we don't provide a return label. Your return is your responsibility until it reaches us, so we recommend a tracked service. If an item arrives damaged, defective or not what you ordered, email info@monelusa.com with your order number and photos, and we'll help sort it out.
Can I exchange for a different size?
We don't do direct exchanges. To change a size or color, return the item for a refund and place a new order.
When will I get my refund?
When your return arrives, we'll inspect it and email you to say whether your refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a few more days to post it.
Questions about sizing
How does Monel sizing work?
Monel uses European sizing, so take your usual size. Women's XS–XL is US 4–12 and men's S–XXL is US 36–44. Some styles are cut oversized or slim, and each product page has a fit note. See our size guide.
Does the Lucie run big?
Yes. The Lucie Boxy Mid and Lucie Boxy Long are oversized by design. Size down for a closer fit.
Questions about care
Can I machine wash my coat?
We recommend dry cleaning only for all Monel jackets, and the dry-cleaning instructions are on the label inside. Machine washing is at your own risk. Wipe small stains off with a clean, damp cloth. See our care guide.
Are Monel coats waterproof?
No. Monel coats are water-repellent, not waterproof. They handle snow and light rain well, but in heavy rain we recommend a raincoat. To keep the water repellency working, re-treat the coat with a spray such as Scotchgard from time to time, when it's clean and dry.
How should I store my coat?
Out of season, keep it in its original bag or a garment bag, somewhere dry and dark. Avoid long exposure to direct sunlight, which can fade the color.
Questions about down
What's inside Monel coats?
Monel's down coats and jackets are filled with 90/10 duck down, which means 90% duck down and 10% feather. Most styles use 800 fill power down. Each product page lists the insulation for that coat.
Is the down RDS certified?
Monel's coats use duck down certified to the Responsible Down Standard (RDS). Each coat's product page lists it.
Questions about fur
Is the fur on Monel products real?
Yes. Where a product has fur, it's real fur, and its product page says so. On our coats with fur, the fur trim on the hood is removable.
Can I order a fur item to California?
No. California law doesn't allow the sale of new fur products, so we can't ship items with real fur to California addresses.
Can I get the same coat without fur?
Yes. The Camille Long and Camille Short also come without fur.
Still have a question?
Email info@monelusa.com.